Does your company provide after-sales service or warranty?

Yes, we are well aware of the importance of after-sales service, so providing global after-sales support is our service philosophy. In addition, the warranty period for drying equipment parts is one year, giving you more confidence when using it.

If I have questions or encounter problems with the service, how should I contact you?

We offer several ways to contact you. It is recommended that you contact us directly at +886-7-6166555, or send an email to [email protected] to arrange consultation with our company, online video discussion or directly contact our professional consultants. By either way, we hope your issue is resolved quickly.

Do you provide warranty or repair services?

To avoid shutdown caused by equipment failure and affect your production schedule, we provide global unscheduled inspection services. Maintenance contracts are also provided for Taiwan to ensure that customers' equipment is always operating in optimal condition and ensure the continuity and safety of production.

How to deal with equipment failure?

If there is any malfunction with the equipment, please contact our after-sales service engineers immediately. Our team will provide you with professional assistance and solutions in the shortest possible time.

Is installation or technical training provided after procurement?

We attach great importance to our customers' device experience. After procuring our drying equipment, TSHS professional engineers will provide complete installation support and conduct a series of technical training to ensure that personnel can operate the equipment proficiently.